Terms of Service


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays for which we will not be responsible. Please refer to the delivery information on individual product pages and to our Returns Policy for further information.

LOA Jewellery Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.


When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

LOA Jewellery Ltd reserve the right to make slight amendments to products on the website including differences in colour, shade and size. Once in receipt of goods the customer can return if not satisfied with the variations from website to actual article. The Customer's statutory rights will not be affected.


Our privacy policy tells you how we will use your personal information and details of this can be found at Privacy Policy. By using this Website, you consent to using your personal data for the purpose of dispatching goods and related matters as described and warrant that all data provided by you is accurate.


All items displayed on the LOA Jewellery Ltd website are the copyright of LOA Jewellery Ltd. The designs are owned by LOA Jewellery Ltd and direct plagiarism will result in legal action.


LOA Jewellery Ltd reserve the right at any time and without notice to amend, remove or vary any page of this Website.


If you are not completely satisfied with your purchase, please contact our Customer Services team on info@loajewellery.com (Monday to Friday 9am to 5pm) so we can arrange a replacement, exchange, or refund for you. Details for returning your order are also included in the order package.

Please return it to us within 28 days for a full refund or exchange. We ask that you please return the items where possible with their original packaging. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes. This does not affect your statutory rights.

It is advisable to send the item by Recorded delivery for your own records. Once item is received at LOA Jewellery, we will e-mail within 3 working days of receipt.

If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Please send items back to: LOA Jewellery, 1 Rosemary Avenue, Steyning, West Sussex, BN44 3YS


The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.


LOA Jewellery does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither LOA Jewellery nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of LOA Jewellery or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the LOA Jewellery website, the supply of the products or their use of resale by you).

These limitations of liability, as outlined here, shall apply equally for the benefit of LOA Jewellery Ltd and any other linked company as if references to LOA Jewellery Ltd included references to each linked company.
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, LOA Jewellery do not give any warranty to its completeness or correctness and LOA Jewellery cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.

LOA Jewellery make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

In addition, LOA Jewellery cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with LOA Jewellery.

LOA Jewellery Ltd Head office address is:
LOA Jewellery Ltd
1 Rosemary Avenue, Steyning, West Sussex, BN44 3YS

LOA Jewellery Ltd Company Registered number is:
Contact Telephone number: 07534111724
E-mail address: info@loajewellery.com